Ordering
We roast fresh every few days, and dispatch on TUESDAYS and THURSDAYS. Here are our cutoff times:
- If you order by Monday 5 pm, we will dispatch your order on Tuesday
- If you order by Wednesday 5pm, we will dispatch your order on Thursday
- All orders placed after cutoff times will be placed on the next available dispatch day
We ship Australia wide and Internationally with Australia Post. Most national parcels are delivered within 3-5 business days, but for remote areas can take up to 7 business days from date of ordering. International orders can take up to three weeks for delivery. If your parcel does not arrive within the timeframe, please call us at 1 300 52 55 99 or email info@joybeans.com.au so we can trace your order and see what went wrong.
Refund and Returns Policy
Coffee Returns:
If you are not 100% satisfied with your coffee, please call us on 1 300 52 55 99 or email info@joybeans.com.au so that we can arrange a return or replacement. Please ensure coffee is in original packaging, we will arrange a free return label for a free return shipment. Unfortunately, we cannot offer refunds on orders placed with incorrect blend, grind, or quantity.
Product Returns:
We are happy to offer a store credit or exchange on products (brewing equipment, accessories, etc), whereby:
- the product is faulty or does not adequately fit the description of what it is intended for
- A credit or exchange will only be offered if the goods are returned within 14 days of the purchase date, and the goods are in the original packaging.
- A credit will be offered at our discretion.
